Our Returns, Refunds & Complaints Policy

Your Fresh Flowers Guarantee in Hatch End

At Flower Delivery Hatch End, we pride ourselves on delivering only the freshest blooms to homes and businesses throughout Hatch End and the surrounding area. As your trusted local florist, we stand by a Fresh Flowers Guarantee to ensure every arrangement reaches you brimming with vitality and beauty.

Damaged-on-Arrival Policy

We handle every bouquet and arrangement with the greatest care. If, in the rare instance, your flowers arrive damaged or in less-than-perfect condition, please let us know as soon as possible. For the fastest assistance, keep your delivery packaging and take clear photos of the flowers when they arrive. We use this information to assess the issue and to improve our service.

Once you contact us with the necessary details, we will prioritise your case to provide a resolution quickly and fairly.

Freshness Window Guarantee

Our floral arrangements are hand-crafted on the day of dispatch and delivered promptly to guarantee freshness. We expect your flowers will remain fresh, vibrant, and beautiful for a minimum of 5 days from the date of delivery, provided they are displayed and cared for correctly (see our flower care tips included with every order). Should your flowers fade prematurely within this freshness window, please get in touch, and we will look into it right away.

Refund & Replacement Options

Your satisfaction is our top priority as a Hatch End florist dedicated to the local community. If your order does not meet our usual standards of quality and freshness, you are entitled to request either a complimentary replacement bouquet or a full refund. Our approach is flexible: simply let us know your preference and provide supporting details (such as photographs or a brief description of the issue). We aim to resolve every eligible refund or replacement case within 3 working days from your initial contact.

Complaints Procedure

We value every customer relationship and take complaints seriously. If you are unsatisfied with any aspect of your flower delivery experience, please contact us with your order details and a description of your concerns. Our management team will review your complaint thoroughly and respond within 2 working days. Where appropriate, we will offer remedies such as replacement flowers, refunds, or a personalised apology, ensuring your concerns are addressed properly and promptly.

Trusted by Hatch End Households & Businesses

Flower Delivery Hatch End has built a longstanding reputation for reliability and quality, serving both households and businesses in the local area. Our commitment to customer satisfaction, fresh flowers, and transparent policies means you can trust us to handle your floristry needs with care, professionalism, and integrity. Thank you for choosing your local Hatch End florist – we are always here to help and ensure your floral experience is nothing less than exceptional.